You might have noticed that your test project says “Test company” or “Warning: This is a test project with test money. This is not real money.” This means your project is not a Production Project and is not live.

It is important and useful to have a Test Project alongside your Production Project for testing and training your team. After configuring and using your Test Project, you have to create a new project which will become your Production Project. Once your Production Project has passed review it will be set to live mode.

Here are the steps that you, a new or existing client, need to take to get your app live and ready for business:

  1. Create a Test Project by following the Create App process on the Rehive website. It’s best not to use the name that you want for your Production Project. Use a name that indicates that this is your Test Project, so that your Production Project can be allocated the name that you want for it - app names are not recyclable, meaning Rehive does not have the option to wipe data to start with a clean project (e.g. if my project is called Plume, I’ll name my Test Project “plume_test”).

  2. Use the tips and tricks in the Get Started tab in your project Dashboard to get your Test Project configured to your needs. Once you’ve configured your project, make sure you test all the customer flows you would like to offer. If you find yourself getting stuck, you can contact Rehive support at any time or read the help center articles.

  3. Once you are happy with your Test Project and would like to begin setting up your Production Project, you have to create a new project that will be used for production. This means you have to register a new project, which Rehive will set to production mode. This will be a unique login, so ensure that you use a unique password.

  4. A Production Project is not in live mode to begin with. It can be set to live mode once it has been approved through a Rehive review. Make sure to not make any transactions on your production project until it has been reviewed by Rehive.

Once your Production Project is ready to go live, follow these steps:

  • Complete this form to request a production review. You have to enter both your Test Project app id and your Production Project app id. We use these to review your training progress and configurations.

  • We will review the following prerequisites to go live:

    1. On the Test Project, we evaluate that you have successfully done the basic training steps.

    2. On your Production Project we will review the following:

      1. Do you have a valid website URL?

      2. Do you have reasonable terms of services and a privacy policy? This can be on your website or any other link.

      3. Do you have a valid support email?

      4. Do you have a name and logo?

      5. Are you using the standard configurations or did you make customizations?

    3. If you deviated from the standard configuration, we try to highlight what implications this will have on the apps.

    4. We highlight the importance of two-factor authentication for admins.

If you do not meet the requirements, we’ll ask you to look into the specific issues and resubmit a review request. The review process takes 1 to 2 days for Premium or Enterprise clients. Starter and Standard clients are handled on ticket-based support and can take up to 5 to 10 business days.

If you are a Premium or Enterprise customer, you can publish your white label web app, iOS and Android apps using your Test Project and update them to use your Production Project when you are ready to go live. This means Rehive can do the configurations, training, app store submissions, and review in parallel.

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