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How to go live with your app on Rehive
How to go live with your app on Rehive

Let’s get you started to go live!

Helghardt Avenant avatar
Written by Helghardt Avenant
Updated over a week ago

If you have already created a test project, you might have noticed that your project says “Test project” or “Warning: This is a test project with test money. This is not real money.” This means your project is not a Production Project and is not live.

Before going live

If you have not yet created a test project, make sure to do so first and follow the onboarding steps on the Get Started page. Complete the configurations, integrations, app white labeling, testing, and training on your test project.

Steps to go live

  1. Once you are ready to go to Production, as the project owner, head to Dashboard > Get Started and select "Create Production" under the "Go to Production" section. You have to repeat all the configurations but don't make any transactions until it has been reviewed by Rehive. Note that some of your test configurations are automatically copied from your test project to production.
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  2. Finally, you can request a production review from the Dashboard Get Started page.

Important notes

  • Set a secure and unique password for your production project. Do not share credentials and activate two-factor authentication via the Dashboard.

  • Do not make any transactions on your Production Project until it has been reviewed by Rehive.

  • A Production Project is not in live mode, to begin with. You will see the project status as "Pending" on the Get Started page in the Dashboard. It will be set to live mode once it has been approved through a Rehive review.

What will Rehive review for production approval?

We will review the following prerequisites to go live:

  1. Have you signed the Software License Agreement?

  2. On the Test Project, we evaluate that you have successfully done the required training steps and tested the key flows on the Get Started page.

  3. Have you completed all your white-label steps correctly? Be sure to upload all the branding material, terms of service, privacy policy, website, action URLs, etc. as required on the Dashboard > Get Started page.

  4. On your Production Project, we will review the following:

    1. Do you have a valid website URL?

    2. Do you have reasonable terms of service and a privacy policy? This can be on your website or any other link.

    3. Do you have a valid support email?

    4. Do you have a name and logo?

    5. Do you have an active password reset/set URL on your domain?

    6. Do you have your own Twilio and Sendgrid configured?

    7. Are you using the standard configurations or did you make customizations?

  5. If you deviate from the standard configuration, we try to highlight what implications this will have on the apps.

  6. We highlight the importance of two-factor authentication for admins and ensure that all the admins at the time of Rehive has enabled it.

  7. We review if you followed best practices for custom integrations. We might have follow-up questions to better understand your integration and third-party partners.

  8. Do you have signed agreements with your third-party providers? We want to make sure you have the necessary permission and licensing for your use case.

  9. We request to review signed agreements with licensed third parties that authorize usage of their infrastructure.

  10. We request a checklist of your internal compliance policies.

If you do not meet the requirements, we’ll ask you to look into the specific issues and resubmit a review request. The production review process takes 3 to 5 days for Premium or Enterprise clients.

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