How to go live with your app on Rehive

Let’s get you started to go live!

Helghardt Avenant avatar
Written by Helghardt Avenant
Updated over a week ago

If you have already created a test project, you might have noticed that your project says “Test project” or “Warning: This is a test project with test money. This is not real money.” This means your project is not a Production Project and is not live.

If you are a Premium or Enterprise customer, you can publish your white label web app, iOS and Android apps using your Test Project and update them to use your Production Project when you are ready to go live. This means Rehive can do the configurations, training, app store submissions, and review in parallel.

If you have not yet created a test project, make sure to do so first and follow the onboarding steps. Clients on Standard plan or higher can create a Production Project. You are allowed only a Test Project on Starter plan.

Steps to go live

  1. Once you are ready to go to production, as the project owner, head to the Get Started page in the Admin Dashboard and select "Create Production" under the "Go to Production" section. You have to repeat all the configurations, but don't make any transactions until it has been reviewed by Rehive.

  2. Finally, you can request a production review from the Dashboard Get Started page.

Important notes

  • Set a secure and unique password for your production project. Do not share credentials and activate two-factor authentication via the Dashboard.

  • Do not make any transactions on your Production Project until it has been reviewed by Rehive.

  • A Production Project is not in live mode, to begin with. You will see the project status as "Pending" on the Get Started page in the Dashboard. It will be set to live mode once it has been approved through a Rehive review.

What will Rehive review for production approval?

We will review the following prerequisites to go live:

  1. Have you signed the Software License Agreement?

  2. On the Test Project, we evaluate that you have successfully done the basic training steps and tested the key flows on the Get Started page.

  3. Have you provided all your branding material and app store invitations correctly? Be sure to provide all the branding material, terms of service, action urls, etc on the Dashboard Get Started page.

  4. On your Production Project we will review the following:

    1. Do you have a valid website URL?

    2. Do you have reasonable terms of service and a privacy policy? This can be on your website or any other link.

    3. Do you have a valid support email?

    4. Do you have a name and logo?

    5. Do you have an active password reset/set URL on your domain?

    6. Do you have your own Twilio and Sendgrid configured?

    7. Are you using the standard configurations or did you make customizations?

  5. If you deviated from the standard configuration, we try to highlight what implications this will have on the apps.

  6. We highlight the importance of two-factor authentication for admins.

  7. Did you follow best practices for custom integrations? We might have follow up questions to better understand your integration.

  8. Do you have signed agreements with your third party providers? We want to make sure you have the necessary permission and licensing for your use case.

If you do not meet the requirements, we’ll ask you to look into the specific issues and resubmit a review request. The production review process takes 3 to 5 days for Premium or Enterprise clients. Starter and Standard clients are handled on ticket-based support and can take up to 5 to 10 business days.

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