This article will guide you through how to create a manual deposit as an admin. This flow is used when you don't have any banking integrations that will automatically detect and allocate user deposits.
Users will use the company deposit bank account information provided by you to deposit money into your bank account. Included in their transaction will be their unique account reference, which is how you can establish which deposit belongs to which user.
After users have made their deposits, admins will need to open the bank account used for user deposits to find the unique reference and the amount deposited.
Create the deposit in the Admin Dashboard
While logged in to the Admin Dashboard as your admin user, paste the user's unique reference into the search at the top and hit enter.
On the right hand side of the results, click the "Create manual deposit" link.
You will be taken to the Transactions page with the Create Transaction modal open.
The type of transaction, account reference, and user data should all be pre-filled. All you need to do is select the currency this deposit should be in, and the
amount deposited by the user.
When all required fields have been filled out, click "Next" and confirm your transaction.