All Collections
Support and Account Management
How do Account Managers help with projects on Rehive?
How do Account Managers help with projects on Rehive?
The primary functions of Rehive Account Managers are proactive care, serving as a point of contact and information, and case management.
Emma Brunette avatar
Written by Emma Brunette
Updated over a week ago

Your Account Manager:

  • Invests time to understand business requirements.

  • Provides hands-on training and configuration support.

  • Gives advice on recommended configurations based on Rehive standards.

  • Proactively emphasize system updates or configuration changes that could impact your project.

  • Assists with exporting complex transaction and user data.

  • Provides run-throughs on common integrations to explain where Rehive fits in, what to expect from third parties and what you need to develop.

  • Provides feedback on feature requests and whether they fit Rehive's roadmap or not.

  • Provides updates on Sprint Set priorities and output from the previous print set.

  • Provides updates on logged issues.

  • Loops in Rehivers on complex topics on a case-by-case basis.

Did this answer your question?