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What does an Account Manager do?

Helping you move fast and reduce cost.

Helghardt Avenant avatar
Written by Helghardt Avenant
Updated over a week ago

An Account Manager acts as an extension of your team, dedicating time to collaborate with your team and complete tasks behind the scenes. The number of Account Managers and dedicated hours are determined once a final agreement is reached. This role adapts to your business needs over time and helps you maximize your use of Rehive’s tools and services.

Collaboration and task management

  • Direct collaboration: The Account Manager spends time working directly with your team, understanding your needs, and providing support.

  • Task completion: They also handle tasks behind the scenes to ensure smooth operation and integration.

Role evolution

The role of the Account Manager evolves with your business stages:

  • Early stages: More hand-holding to scope features and communicate best practices for integrating with Rehive.

  • Growth stages: Focus shifts to training your team on management processes, collaborating on product improvements, and more.

If more hours per month are needed than initially allocated, Rehive will inform you about potential additional billing.

Key advantages of an Account Manager

  • No need for upskilling: They already understand your business and can immediately start working on new requirements.

  • Quick feature scoping: They can rapidly scope new features without ramp-up time.

  • Peace of mind: Ensures you maximize your return on investment by monitoring your use of Rehive’s products.

Primary responsibilities

  • Cultivate relationships: Understand your business requirements and team culture.

  • Feature understanding: Work with your team to understand and scope feature requirements.

  • Best practices communication: Advise on best practices for building and managing a fintech product on Rehive.

  • Advocate for features: Advocate for your feature requests to be included in Rehive’s general product roadmap.

  • Feature feasibility: Determine if features can be developed by Rehive and estimate time and cost.

  • Monitor and identify bottlenecks: Monitor your traction and identify areas for improvement.

  • Update on new releases: Keep your team informed about new feature releases and maintenance schedules.

Additional notes

  • Out of scope features: The Account Manager will not scope features outside Rehive’s core product focus but will advise on alternative options.

  • Custom development: The Account Manager does not perform custom development. For custom development needs, we offer separate on-demand Integration Engineering and Custom Development services.

By having an Account Manager, you gain a dedicated resource to help navigate and optimize your use of Rehive, ensuring that you can focus on growing your business while leveraging the full potential of Rehive’s platform.

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